Frequently Asked Questions (FAQ)

Welcome to Fontaine's Home! 🏡 We want to make your shopping experience smooth and easy. Here are some answers to the most common questions we receive:

📦 How long does shipping take?

• United States: Shipping usually takes 7–14 business days.
• International Orders: Shipping times are approximately 14–31 business days, depending on your location.

Please note: Shipping times may vary slightly during holidays or high-demand periods.

🔍 How can I track my order?

Once your order is processed and shipped, you will receive a tracking number.
You can easily track your order anytime through our Track Your Order page.

🔄 What is your return policy?

We accept returns within 30 days after delivery.
If you're not fully satisfied with your purchase, simply contact us, and we’ll guide you through the return process.

Please note: Items must be unused and in their original condition.

❓ What should I do if I haven’t received my tracking number?

Tracking numbers are uploaded as soon as possible after your order ships.
If you haven’t received a tracking update within a few days, please contact us at fontaineshome@gmail.com we’re happy to help!

💳 What payment methods do you accept?

We accept all major payment methods, including:

• Visa
• MasterCard
• American Express
• PayPal

And more!

All transactions are secure and encrypted.

🏠 Where are you located?

Fontaine's Home is an online brand serving customers around the world.
We work with trusted global suppliers to deliver high-quality products straight to your door.

✉️ How can I contact customer service?

You can reach our friendly support team anytime at fontaineshome@gmail.com.
We aim to reply within 24–48 hours.

🌍 Do you ship internationally?

Yes! We proudly ship worldwide. 🌎
Shipping times for international orders are typically 14–31 business days.